The receptionist at check-in was not friendly or helpful, just a shad off snobbish. We look forward to you visiting in the near future. Regarding complaints about the staff, I had a very different experience--I thought they were great! Guests can enjoy poolside cocktails and light dining at Coconuts Bar and Grill or . Or at last she attempted to. The signature drinks start at $5, $4.5 calls, $3.5 wells, apps are $4 to $7 depending on what you want. View the. Then, it was evident they simply switched pillows (didnt change pillow case) from one room to the adjoining room (obvious by strands of red hair to room with only brunettes and pillow stains from spilled coffee). Food was not good which is the main point. BellaCouture59,Thank you for taking the time to provide valuable feedback on your stay. 1811 61st Street, Galveston, Galveston Island, TX 77551 + Add phone number + Add website + Add hours. Good service. I was quickly served a separate order of onions and the server acknowledged that I was correct about the onions rather than French fries. Wtf. The experience we provide our guests is very important to me. Check in was quick. Plus the cost for a room over Easter was $400! We appreciate your business and letting us know what a great job we are doing. 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874. Located just steps away from The Galveston Island Convention Center, Hilton Galveston Island offers 13 meeting spaces for your next corporate meeting or company retreat. We had a table by the window with a fantastic view of the gulf! Parking good. As a Hilton Honors member Ive come to expect quality rooms/service. Landry's Prime Seafood & Steaks is rated accordingly in the following categories by Tripadvisor travelers: Both my wife and I had the mixed grill, filet steak, 5310 Seawall Blvd, Galveston, Galveston Island, TX 77551-5872. These are things that I wish I had known. We enjoyed and we dont mind coming back here. Hilton Galveston Island Resort places you within 3 miles (5 km) of popular attractions like Galveston Seawall and Galveston Island Historic Pleasure Pier. Of course when theyre done the price will probably go up so bring house shoes. (NO, YOU CAN'T DO THAT ANYMORE, THE TAXI MAFIA PAID THE CITY COUNCIL TO BAN THEM). Coupled with a bottle of Jordan cab, it was a nice meal. Unclaimed. You can check in from 4:00 PM - anytime. Wtf. more, Local cuisine, American, Seafood, Vegetarian Friendly, Vegan Options, Vegetarian Friendly, Vegan Options, Gluten Free Options. Staff were all wonderful from the front desk, porters to waitress. We will definitely be back again. Many travellers enjoy visiting 1892 Bishop's Palace (5.2 km), Moody Mansion (4.0 km), and 1859 Ashton Villa (4.3 km). He said he wanted to go to the hotel in Galveston that I brought him to with the lazy river in pool and the swim up bar. With our winning combination of impeccable service, superb cuisine and passion for detail, it is no wonder it is the island's best kept secret. We had a wonderful view of the gulf also. If your staying here for the cruise shuttle, save your money. Must mention excellent waitress Nancy and her trainee Oksana. Thank you so much for taking the time to send this email. But this time we noticed the following: - renovation was going on and that was nowhere announced, also no in booking process. The grey headed lady in the back was put out she had to come to the front to help but everyone that normally works front desk was very friendly. Are there any historical sites close to Hilton Galveston Island Resort? Another member of our party stayed at the hotel and called in an order. More Details We would definitely stay here again. Does the restaurant accept reservations? Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Positioned adjacent to the Galveston Island Convention Center, this AAA Four Diamond award-winning Galveston hotel offers 13 meeting spaces for up 388 guests. Their amazing crab balls are just 5 bucks during happy hour, mon-fri, 4-7. - See 3,653 traveler reviews, 817 candid photos, and great deals for Hilton Galveston Island Resort at Tripadvisor. Place was convenience location for my activities, however, the facilities are old and pictures are misleading. These are the best restaurants for lunch near Galveston, TX: People also liked: restaurants with outdoor seating. The bartender at the swim up bar was so nice and friendly. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Electric vehicle charging is available. The drinks were good. The elvators were really dirty. We had an amazing stay at the Hilton for our honeymoon. Podcast: The Longstanding Legacy of the Galveston Scottish Rite, Celebrate World Oceans Day in Galveston, Texas, Podcast: Turning Destruction into Art, Galveston's Remarkable Tree Sculptures, Participating Homes Announced For The Galveston Historic Homes Tour, 3 Blissful Days in Galveston: An Itinerary to a Leisurely Island Time Adventure, Take a Self-Guided Tree Sculpture Tour in Galveston, 601 Tremont St Galveston, This response is the subjective opinion of the management representative and not of Tripadvisor LLC. You wont be sorry.More, Horrible.. totally embarrassed me. Thank you so much for your kind words about the hotel staff. We will be back again courtesy of Chef Joe. Carlton is a great asset to our team and I'm glad he went above and beyond for you! Our waiter Carson was also great. Didn't have to wait to be seated or wait in awful lines." more 5. The hotel manager, Lacey Douglas, heard the ruckus and was very quick to discreetly deescalate the. This property advises that enhanced cleaning and guest safety measures are currently in place. We recently traveled to Galveston Texas for a cruise to Mexico. The room was clean as it should be.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. I have reached out to the Rooms Division manager (Quinn B) and he has asked that you contact him to discuss your stay. The only complaint I have is it was a whirlwind weekend and we didn't get to enjoy the hotel or beach as much as we would have liked. This is not even close to out Hilton standard and the service that we provide. situation with professional decorum and without embarrassing the woman nor upsetting the other guests. Plus with several restaurants within walking distance, youll always find something tasty nearby. This is the version of our website addressed to speakers of English in the United States. 2.9 miles from The Seawall. I have some hometown friends coming to visit on Memorial Day weekend and although I felt it was a long shot, I spoke with the front desk - Brandon - to see if I could get accommodations so close to the holiday weekend. Wonderful food and great tasting drinks. Scholes Airport is 10 minutes away. InterContinental (IHG) Hotels in Galveston, Hotels near Galveston - Port Bolivar Ferry, Hotels near Galveston Island Historic Pleasure Pier, Hotels near Ocean Star Offshore Drilling Rig & Museum, Hotels near Schlitterbahn Galveston Island Waterpark, Hotels near Galveston Historic Seaport - Home of the 1877 Tall Ship ELISSA, Hotels near Galveston's 61st Street Fishing Pier, Hotels near (IAH) George Bush Intercontinental Airport, Restaurants near Landry's Prime Seafood & Steaks, Romantic Seafood Restaurants in Galveston, Seafood Restaurants for Lunch in Galveston, Soup Restaurants for Families in Galveston, Restaurants for Group Dining in Galveston, Restaurants for Special Occasions in Galveston, Restaurants with Outdoor Seating in Galveston. Express check-in and check-out and contactless check-in and check-out are available. When you walk in you may be taken aback by the inside. Stay active in the fitness center or take a trip to the beach, just steps from the hotel. Stay active in the fitness center or take a trip to the beach, just steps from the hotel. When you get hungry, visit the on-site restaurant or order it to your room via 24-hour room service. Which languages are spoken by the staff at Hilton Galveston Island Resort? Every room at the Hilton Galveston Island Resort includes a coffee maker, satellite TV and compact refrigerator. I complained to front desk without results. Blakes Bistro Buffet has returned Saturdays and Sundays from 7:00am-Noon. Room was not nearly as good as shown on Hotel.Com website. The room is nicely laid out and beautifully decorated. Tommy with the valet service went above & beyond to make our stay excellent! Yes. We really enjoyed the gumbo and salad. Even tho' the view was spectacular in the morning, the lights at night only allowed you to see the pool area below. Does Hilton Galveston Island Resort offer free cancellation for a full refund? Chef Joe took great care of us! Review. When returning to the room in the afternoon the room has to be made. These are the best restaurants with outdoor seating near Galveston, TX. Incredible Mardi Gras celebrations beyond New Orleans. Disregard the negative comments. So if you like me would prefer not to spend four dollars for a cup of coffee (no complimentary coffee offered here) and $15 for a continental breakfast. Expectations were not met and the staff clearly let you down and making your stay a great one.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Go eat at Long John Silver's for 10.00 instead of 60.00. More. Yes, paid private parking on-site and valet parking are available to guests. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center and a spa tub. Shark Shack Beach Bar & Grill 785 BarsSeafoodBurgers$$ This is a placeholder 3.0 Miles "The food was incredible. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. The policies listed are provided by the property. Area: 300 sq ft, Posted 4/20/2023 Its perfect for grabbing the attention of your viewers. I am very impressed with Lacey Douglas and her staff and I will be making all of my future stays in Galveston at the Hilton Resort Inn. Accept. The price of the room approximately $180.00 was well over priced for the room. Id love to try the blackened salmon and probably will before I depart. We both declined to order because of the poor service and made our way to our table which the server had to stuff paper under the leg so that it would balance properly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hilton Galveston Island Resort is located on the Galveston Strip, a short 3-minute walk from Galveston Island Convention Center and 9 minutes' walk from 61st Street Fishing Pier. How is Hilton Galveston Island Resort rated? Guests can enjoy poolside cocktails and light dining at Coconuts Bar and Grill or . Hilton Galveston Island Resort 5400 Seawall Blvd., Galveston, TX ( Directions) | Phone: (409)744-5000 | Website | Book Direct About T hink breathtaking Gulf of Mexico views, strolls on the beach, and lazy days by the pool - cocktail in hand. From recommending a fantastic local restaurant to assisting with a failed key card, he went above and beyond. I booked prepaid for a executive suite for 7 days months in advance, and was given a regular room that had mold in bathroom ceiling, broken clothes hanger in the shower, constantly running toilet, and the balcony door did not lock. Topped it off with some nicely done bread pudding.A good, but fairly expensive meal.More, Just had a late lunch here on a Thursday! The cruise parking is worth it. Enjoy the fine Galveston lodging at the Hilton Galveston Island Resort with rooms and suites luxuriously designed and elegantly furnished with deluxe oceanfront views.
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