stonewater complaints email address

Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. In April of this year, I wrote a letter to the President of Stonewater. 0000001330 00000 n I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. I ask where he was talking about, and he pointed toward the east side of my house. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. Discover what we expect from our contractors. I told him I was not paying for the repairs, and he hung up. We also ensure all reviews are published without moderation. Thanks Kirsty. You can access MyHome on the web or via the MyHome app. People are so lovely and really helpful. Im really great full and massive thank you for you both. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. I had two-bathroom vents that vented into one of the wind turbines. hbbRc`b``3%E=@ To be called or to. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I do not have a broken gate. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! This will surely increase the credibility of your complaint. 0000006106 00000 n It took years to have a dangerous wall sorted out. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This review was chosen algorithmically as the most valued customer feedback. He said I guess you are, they told me to contact you. 0000003684 00000 n 0000065964 00000 n Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The easiest way to report your repair is via MyHome. Julija assured an easy and smooth process. FSS is committed to its customers! He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Do Not Sell or Share My Personal Information. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. They are punctual. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. They did do this and broke one Perlin and cracked one Rafter in my attic. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Find out how we combat fake reviews. By doing this, our aim is to deliver great customer experience as often as possible. 0000008478 00000 n Thanks for leaving a review Natalia! . I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. Find out more about these on Estate services. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Appointments get made and then no one turns up how much longer is this going to go on for!?!? Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. At least our negotiations with the other housing provider has proved positive, fruitful and confident. Hi Kim. They charged for 3 wind turbines but installed a ridge vent instead. Use the links below to access additional information about this case on the US Court's PACER system. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Hello Margaret. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Answered all questions and price was very good. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Enter a zip code and get matched to businesses near you. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Georgia explained to me everything step by step making sure that everything is put in place. Yes, Stonewater Inc offers free project estimates. Stonewater continue to put the rent up but do not improve services. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. not going to fresh air. I would highly recommend them. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! He got mad and came out of the attic and left to go get the right vent cap. Hi John, thanks for your review. 0 Hope this helps. Great Job . startxref Can I just say a massive thank you to Tracey leatherland you are amazing!!! Unlock this free profile to update company info and see who's viewing your profile. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. They agreed to remove the ridge vent and put the wind turbines back, which they did. - Hani. Thanks Stonewater, for looking after my mum! 7 Jun 2022. I can see that it you have been trying multiple times to have your problems heard and resolved. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Thank you for your honest review. Glad to hear that we've been able to support you. Everything went perfect, on time. We never leave a job unfinished, or a customer unsatisfied with our level of service. We're sorry that there are a few more issues to sort but we are here to help. Hello Mr Voysey. Also, you can get the smell from one bathroom to the other. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Copyright Stonewater. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. 0000000016 00000 n Hi Steve, I'm sorry to hear this has been your daughters experience. This page is designed to provide you with useful information about our repairs service. Copyright Stonewater. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Thanks for your lovely feedback! Bloody awful. Thanks Sandra! We undertake some works throughout the year to keep where you live in good shape. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. You can read our current self-assessmenthere. Founded 1989 With Angi since August 2010. If youre not sure what to do, get in touch with us so we can help. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Love my new flat and cant wait for many happy years to come in it. What a wonderful review. He said that they had fixed it anyway. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Could not have gone better. We class her as our friend, as she is so helpful, kind and considerate and cheerful. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. The CCP will then meet and make their recommendations within 5 days of their meeting. Very grateful! It goes against our guidelines to offer incentives for reviews. Copyright Stonewater. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Family owned & operated. Brilliant service very helpful very well spoken will go the extra mile to help me. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. She made a successful case for us that was accepted! One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. 19 reviews. ~ Matt. They must have a lot of work to do. We offer a wide variety of financing options and stand behind our services with a variety of warranties. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. I notice some mold on a couple of the rafters. That's great to hear! If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. I'm an L&G customer. 0000012248 00000 n I'm really pleased Tracey could help you :) ^Jade. Here are 8 tips for writing great reviews. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Your name * Your email address * Confirm email * Thank you. He said he would turn this in. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Congratulations on your new home! DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Thank you, That's great! I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Hi Sarah. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? Tracey has been a great help. Breaching data protection policies and staff still working from home with our personal information. This is where the problem started. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. royal oak golf course membership, 2k22 unable to synchronize profile ps5, the toffee house mason, mi,

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