depop buyer wants refund

5 months later I get an email where he wants a complete refund. Read our review of Vestiaire Collective, including authentication Is Etsy legit? UK sellers: Getting paid with Depop Payments - Depop help GB Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. This application is not endorsed or certified by Mercari, Inc. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). You can now refund users in app. So in the event of an item received but not as described dispute its always one persons word against anothers. He came to my house and tried out mower. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Save face. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. How to avoid common Depop scams and fraud while selling on this popular marketplace! I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Readers like you help support MUO. Dealing with Depop Returns and Refunds - OneShop If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. To avoid this happening, you can simply add a Top Up card. Will Depop ban my store for using Sales Bot? However, all purchases done outside of this are at your own risk. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. If it's a low-cost selling process you're looking for, Vinted is likely the better option. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Meet-in-person transactions. 10 Great Marketplaces Every Reseller Should Consider. Provide evidence that the claim is false and that you qualify for Depops seller protection. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Will PayPal refund me if item not received? Log into your PayPal account. Include details about the productwhat was purchased, when, and what the price was. Select the transaction you'd like to refund > tap Refund. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Kidizen is a trademark of Kidizen, Inc. So in the event of an item received but not as described dispute its always one persons word against anothers. Tap on the purchase/sale you want to leave feedback for. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. You might also like: What to Sell on Depop in 2022. Please make sure you've read the community rules, and that your post follows our posting guidelines. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Ah that's brilliant thank you so much, you've put my mind at ease!! A week later they have opened a dispute saying this was an unauthorised payment? Explain your decision. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Follow these steps : Tap > tap All sold items. Youll get a full refund if you dont receive your item. I'm sure Depop will have that policy too good luck!! Or am I in the wrong for not stating the condition of it better? When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. To leave feedback: Go to profile. In short, they are preloved fashion apps. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Select the transaction youd like to refund > tap Refund. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. A sub for discussing all things Depop. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Price your items competitively and fairly so both you and the buyer are getting the best deal. Customer Recieved Item and Wants a Refund Too? This is the easiest part of the process. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Select Selling > Refund Depop fee. To send a full refund, follow the steps for Full refund. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. If you had met seller protection paypal would have reimbursed you. Listing Items on the Depop App. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app sold an item for 150 and going to revieve 130 smh. How to Buy Online Safely, Securely, and Confidently. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Non-material goods, such as event tickets. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Vinted consists of five main sections, which you can access at the bottom of the screen. Follow these steps when you want to create a Depop listing. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! View solution in original post 1 Kudo Login to Reply or Kudo The app does not have its own payment system, and therefore does not accept raw payment card details. Really confused how this can happen. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Determine if the flaw or issue was something you missed, or happened after the item left your possession. You can use the error code to cross reference with Paypal API errors. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. This application is not endorsed or certified by Poshmark, Inc. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Answer: Verify the date of the Paypal transaction. Grailed is a trademark of Grailed, Inc. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Payment is made via the Amazon.com website. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Listing is fairly easy on Depop. Confirm the amount and click Submit. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. This application is not endorsed or certified by Depop, Inc. Keep your cool and stay professional. Abusive behaviour or harassment toward other Depop users or staff. By browsing this website, you consent to the use of cookies. Click the Refund this payment button that appears under the total. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Find the payment you want to refund and click on the name of the payer. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Go to your receipts. I am going through this now. eBay is a trademark of eBay, Inc. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Is it likely that I'll win my money back without the screenshots attached? So, if this sounds more like you, it may be worth paying the higher fee on Depop. What if I Disagree With the Buyer? Depop Returns & Refunds - How to Handle Them - SellerAider Learn more about returns and refunds - Depop help GB Etsy is a trademark of Etsy, Inc. Enter the refund amount and click Submit. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided).

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